First setup
Create a rifle profile, add a load and optic, set zero range, confirm units, then update environment before using the firing solution.
Read setup stepsHelp for setup, field use, and troubleshooting.
Start with the quick checks below. If the issue continues, send the profile, conditions, device model, and exact steps that reproduce the problem.
Voice commands
Use voice mode in a quiet test session before field use. Say help in voice mode to hear supported commands, then practice distance and wind commands.
Voice guideBackup and restore
Export the JSON database before changing phones, testing beta builds, or making large profile edits. Keep a known-good backup in your own storage.
Backup stepsTroubleshooting
Common checks
Most support questions come down to permissions, profile inputs, stale weather, or mismatched units.
Live weather fails
Confirm location permission, network access, and that the device has a usable GPS fix. If a weather meter is connected, check Bluetooth permission and battery state.
Unexpected correction
Verify zero range, sight height, units, bullet BC model, muzzle velocity, twist direction, spin drift, Coriolis setting, and environmental age.
Voice recognition misses
Move away from wind noise, confirm the voice model has downloaded, speak one command at a time, and use the help command for the current grammar.
Chronograph import
For Bluetooth chronographs, pair and grant nearby-device permissions. For Garmin files, confirm the exported file format is supported before import.
App data transfer
Use Backup and Restore rather than copying platform app folders. The exported JSON file is the portable data format.
Need direct help?
Send the app version, iOS or Android version, device model, and enough detail to reproduce the issue.